Every company with a modern management employs process management. Technical writers who adopt the process perspective when developing their editorial guidelines catch a glimpse behind the curtains of process management and might uncover some problems.
Some time ago I received a peculiar promotional flyer from a service provider offering a consulting service. The flyer showed a man in a suit climbing up large cogwheels that were set up like steps. The caption read: “Technical documentation – The process“. I directly made two associations. I thought of Kafka’s novel “Der Process“– one man against a self-referential bureaucracy. I also thought of images from the Charlie Chaplin film “Modern Times“– a man in the wheelwork of machines. Now I assume that these associations flowed unconsciously while creating the flyer, but certainly the creator of the flyer did not become aware of them.
Cogwheels can be found in as good as all illustrations on the topic of process management, and also often with people or colourful small men that interact with these cogwheels. Cogwheels are a symbol for workflows smoothly enmeshed with each other, but can ...
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